Privacy Policy

Effective Date: 5-19-2025

Ace & Otter Studios are committed to protecting your privacy. This policy outlines how we collect, use, and protect your information when you visit our site, book a session, or communicate with us in any way.

1. Information We Collect

We collect personal information in a variety of ways—through online forms, Pixieset, direct messaging, email, phone calls, and in-person conversations. This may include:

  • Your name, email, phone number, and address
  • Booking details and session notes
  • Optional information you choose to share (such as occasion types, preferences, or special requests)

We also collect and store images taken during your session for editing, delivery, and potential promotional use.


2. How We Use Your Information

Your information helps us:

  • Book and manage your session
  • Contact you about scheduling, delivery, and updates
  • Process payments securely through trusted third-party platforms
  • Deliver galleries and manage proofing or image selection
  • Showcase our work (with client permission or agreement)
  • Share optional marketing materials like seasonal promotions, newsletters, or offers

We do not sell your data to anyone—ever.


3. Use of Photos for Promotion

We often showcase our work through our website, portfolio, and social media channels. Your photos may be used for this purpose, unless otherwise agreed in writing. If you're ever uncomfortable with your images being shared, just let us know—we respect all privacy requests.

Unpaid or unapproved images may be watermarked until final delivery.


4. Payments & Security

Payments are handled through secure third-party platforms like Stripe and PayPal. We do not personally store or access your credit card information. Pixieset’s integrated checkout systems also follow industry-standard encryption protocols.

5. Data Storage

Client galleries and image files are stored using a combination of:

  • Secure local hard drives
  • Pixieset’s client gallery platform (for delivery and preview)

We retain image files and client information as long as needed to complete our services and maintain backups. There is no set expiration, but files may be deleted when no longer in use or required.

6. Marketing & Communication

With your permission, we may send emails or texts with booking info, gallery updates, or special promotions. You can unsubscribe from promotional content at any time by contacting us directly.

We do not use cookies for tracking, analytics tools, or ad pixels at this time.


7. Your Rights

You have the right to:

  • Request access to your stored information
  • Ask for corrections or updates
  • Withdraw consent for marketing communications
  • Request deletion of your data (within reason and legal limits)

To make a request, email us at: Ace.Otterstudios@gmail.com


8. Policy Updates

This policy may be updated occasionally to reflect service changes or compliance needs. Any updates will be posted to this page with the most recent effective date.

9. Contact

For questions about this Privacy Policy, reach out anytime:

📧 Ace.Otterstudios@gmail.com


📍 Huntsville Alabama


Note on Legal Compliance:


While we currently serve U.S.-based clients, we aim to follow best practices aligned with privacy guidelines such as the California Consumer Privacy Act (CCPA). If we expand internationally, we will update this policy to include GDPR compliance as necessary.


Terms & Conditions

Effective Date: 5-19-2025


By booking with Ace & Otter Studios , you agree to the following terms. These ensure mutual respect, creative integrity, and a smooth experience for both sides.

1. Booking & Payments

  • Sessions must be paid in full at the time of booking unless the total exceeds a predetermined threshold (communicated at time of inquiry).
  • We do not currently offer payment plans.
  • Payments are processed through Pixieset’s secure checkout, Stripe, or PayPal.

2. Cancellations & Rescheduling

  • We ask for 72 hours’ notice to cancel or reschedule a session. A minimum of 24 hours is required.
  • We understand life happens. Clients may reschedule once or twice in cases of genuine emergency or conflict.
  • No-shows or last-minute cancellations (less than 24 hours) are subject to a 50% fee to cover lost time and planning.

3. Session Conduct & Expectations

  • Clients are expected to arrive on time. A 15–30 minute grace window is allowed, but late arrival may result in fewer deliverables if time is lost. Communication is encouraged.
  • For solo sessions, one complimentary guest (a hype man, family member, or friend) is welcome to accompany for support.
  • Additional guests who want to be photographed must be booked through an add-on or package upgrade.
  • We reserve the right to refuse service if a session environment is unsafe, disrespectful, or misaligned with our brand.

4. Image Use & Creative Control

  • We retain full copyright to all images we create.
  • Clients receive personal usage rights for sharing, printing, and self-promotion. Commercial clients will receive appropriate usage rights for their project.
  • Credit must be given to Ace & Otter Studios when using our deliverables online or in publications.
  • Edits to our photos are not permitted. This includes filters, retouching, or image alteration without written consent.
  • We do not promote or deliver body augmentation edits or any edits that are harmful, discriminatory, or misleading.
  • We reserve the right to decline any project or request that may reflect poorly on our brand or compromise safety.
  • Projects with explicit, adult, or graphic content may be accepted under custom agreements only, with specific terms detailing how the content may be used in relation to Ace & Otter Studios.

5. Image Previews & Client Selections

  • Clients may choose to preview watermarked images and select their favorites before final edits, if they wish. Otherwise, we will select the final images based on our creative discretion.
  • Unpaid or unapproved images may be delivered with a visible watermark.

6. Turnaround Times

  • Final galleries are delivered within 1–2 weeks from the session date.
  • Rush delivery is available for an additional fee, with options for 1–3 day turnaround.

7. Video Projects

  • Video services may be included when specified in a package or custom request.
  • Rights to video content follow similar guidelines as photography, though timelines and deliverables will vary per project scope.
  • Explicit or commercial video work will require a separate agreement with defined terms for use, credit, and visibility.

8. File Storage & Access

  • Final edited images are backed up on secure local hard drives and Pixieset for delivery.
  • We do not offer archival services, but if you’ve purchased your images and we still have them available, we’ll happily provide a re-download link at no charge.
  • RAW files may be provided upon request for clients who specifically request or purchase them.

9. Liability

  • We are not responsible for accidents, delays, or conditions beyond our control (e.g. weather, illness, venue restrictions, equipment failure).
  • We will always do our best to reschedule or offer alternatives in the event of unforeseen issues.

10. Agreement

By submitting payment, booking a session, or confirming a date with Ace & Otter Studios, you agree to these terms and understand the policies as outlined above.

Contact Us

For any questions about these terms, reach out directly:


📧 Ace.Otterstudios@gmail.com


📍 Huntsville Alabama